De'Logo Studio

Dispute/Chargeback Policies

Our company do not charge any credit/debit card without customer authorization & customer always pay us through the payment link generated from merchant and our company do not support any fraudulent activities.

Product Not Received
Customers claiming Product not received during the time frame when Project is still going on with the company, and if there is any delay in delivery because customer changed their requirements of project or any kind of delay occurred from customer even once for any reason, our company is not responsible to deliver it within the time frame decided in the start of project, as it is clearly mentioned in our T&C that “Change of Requirement” (Can effect on Time & Cost of projects).

If still they do not want to continue then they need to submit cancellation with valid reason, & it will be reviewed by our QA team and offered partial refund if customer is eligible for it according to our mentioned T&C`s

Product/Service Unacceptable
If customer claims that product is unacceptable then we do not process anything without customer`s approval, once design is approved then customer can’t claim product unacceptable or damage, as we also provide unlimited revisions for design/development until we resolve customer’s query, we also recreate it from scratch to keep customer satisfaction on priorities basis, We have a dedicated team working for every project so customer cannot claim a full reimbursement on a project claiming Product unacceptable.

Additionally we do not provide any product in hard form, & our service is always open to redo it if they are not satisfied during a limited time frame.

Credit not processed
Customer can only claim credit not processed if the refund is committed by the Company’s Billing or Customer Care in written and we have not processed it on given time frame.

If any dispute occur in general/other terms then we do not entertain change of mind from customer as company invest their resource to provide services to customer.

We care for our company image so to resolve any kind of issue we always provide refund resolutions in case of any dispute between Company & Customer, For More Information Reach Us Out at